Ceramic is made from an organic material and occasionally some irregularities do surface during the firing process which can result in a crack, chip or irregularity in the glaze.
We will offer a refund or voucher for any ceramic damaged or found faulty during firing. We don’t however offer refunds for irregularities in glazing.
There may be minor colour variations on pieces according to how they have been painted. Minor imperfections are a result of the hand-painted nature of the pottery, and the natural state of the clay.
We hold no responsibility for items once collected. All pottery is fragile and may chip or break if misused. It is advised not to place pottery items in a microwave and to try and hand wash only. Some item like mugs and plates are completely sealed and can be placed in the dishwasher, but not recommended.
A studio fee of will be charged per painter, per day. This is irrespective of the number of items painted or the type of item. The studio fee coves the cost of the paints, glaze and firing of your ceramic. Ceramics are individually priced, starting from $10 for 10cm tiles and $15 for small figurines, and larger items from $30+ .
Any breakages will be charged at our breakage fee minimum of $7 depending on the item.
Our cancellation policy for booking fees paid are non refundable Three (3) days prior to the booking time and date made.
Items that are ready for pickup and havent been collected by the end of 3 months from message collection date will be kindly donated as unfortuantely we dont have the space to store so many beautiful peices. We will send a reminder messages occasionally but please remember if you dont receive a text please get in touch greater than 10 days as we may have incorrect details.
Join our Mailing list
Get new content delivered directly to your inbox and we can let you know of upcoming events!